FAQ
Frequently Asked Questions
Below you'll find answers to the most common questions to help you better understand Grounding, our products, delivery options, returns, and payments.
About Grounding
Understand Grounding and its benefits clearly.
Grounding (or Earthing) is the natural practice of reconnecting your body with the Earth’s energy by direct contact with the ground or through a conductive surface connected to the Earth. This reconnection allows your body to absorb free electrons, rebalancing your internal energy.
Grounding offers numerous health benefits, including reduced stress and anxiety, decreased inflammation, improved sleep quality, and enhanced circulation, muscle recovery, and hormonal balance.
Yes. Numerous scientific studies confirm that Grounding effectively reduces inflammation, stress levels, improves sleep, and restores balance within the body's systems.
It varies. Some people experience immediate improvements, while others notice significant changes after several days or weeks of consistent use.
Eludex® Products
Everything you need to know about our Grounding Sheets and Pads.
Our Grounding Sheets and Grounding Pads contain conductive fibers that transfer the Earth's natural electrons to your body. Connected to a grounded outlet, these products replicate the effect of being barefoot on the Earth, without any electricity involved.
Our Grounding Sheets fit your mattress perfectly, providing continuous grounding during sleep. The Grounding Pads are versatile; you can use them at your desk, on your sofa, during meditation, yoga, or even workouts.
Yes. Grounding Sheets are compatible with all standard mattress types, including memory foam, latex, or traditional spring mattresses.
Yes, Grounding Pads are versatile and can be used under your feet while working, on a chair while relaxing, or even during meditation and yoga sessions.
Yes, to fully experience the benefits, keep them connected to your grounded outlet at all times. There's no electrical consumption, only a transfer of natural electrons from the Earth.
No. Our products plug into a standard grounded outlet. Just make sure your outlet is properly grounded.
No. Our products do not conduct household electricity; they simply connect you safely to the Earth's natural energy.
You can easily check using a tester or voltmeter. Your body voltage should drop to near zero when touching the product, indicating proper grounding.
Our products are designed to last several years. With proper care (gentle washing, natural drying), their conductivity and effectiveness remain optimal over time.
Yes, absolutely. Our Grounding products are suitable for children as well as adults. Many families notice improved sleep and emotional balance in their children after regular use.
Shipping & Delivery
Get all the details about shipping methods, delivery times, and tracking.
Orders typically ship within 24-48 hours, and delivery within the USA usually takes between 3 to 7 business days.
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After your order ships, you'll receive a tracking number via email to monitor your delivery status in real-time.
Returns & Exchanges
Learn about our easy returns and exchange policies.
You have 14 days after receiving your order to request a return or exchange. Products must be in good condition and returned in their original packaging.
Simply contact our customer service with your order number, and we’ll guide you through the return process.
Return shipping costs are your responsibility unless the product was defective or we made an error.
Payments & Security
Information about payment methods, security, and managing your orders.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Yes, all transactions on our site are secured with SSL encryption. Your payment information is never stored or shared with third parties.
Yes, we offer installment payment options available directly at checkout.
If your order hasn’t shipped yet, please contact our customer service immediately, and we'll assist you in modifying or canceling your order.
First, check your spam folder. If you still don't find it, contact us, and we'll verify your order status together.
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